Note that headings are in bold and capitalization is retained from the original website. Through our commitment to equality, accessibility and inclusion, we foster a culture of belonging that respects and reflects the diversity of the people and communities we serve. Sharpen is the ultimate college study app that revolutionizes exam prep, powered by responsible A


To avoid data loss when using cloud applications, perform Office 365 data backup. NAKIVO Backup & Replication is a universal data protection solution that can protect not only Office 365 but also virtual, physical, and cloud environments. Download the software and configure data backup in your environmen


However, If you have multiple email accounts linked, ensure that none are causing conflicts. It serves as a helpful way to enjoy some peace after a demanding workday. Incorrect or outdated email settings can Outlook Fix Services help lead to disruptions in your inbox. Verify that your Outlook account settings are accurate and up-to-date. Julia Furkulitsa is an email expert with in-depth knowledge of inbox management, email apps, and everyday email tasks. She brings deep expertise built on years of focused work in the email spac


Sometimes, an Outlook add-in will crash and prevent your email messages from sending. To disable all add-ins, you can start Outlook in safe mode. If you can send email while Outlook is in safe mode, creating a new Outlook email profile should allow you to send email again. Go to your Outbox and then open the stuck email messages. If that message has an attachment that's larger than 20MB, delete the attachment and either attach a smaller file or attach a link to the attachmen


Find solutions to common problems or get help from a support agent. The sign-in process was unable to verify your account info. Your password has a word, phrase, or pattern that makes your password easily guessable. The sign in location for Office 365 Germany is, portal.office.de. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn

Check out all of our small business content on Small business help & learning. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product.


If a person signs in to Microsoft 365 or Office on your device without a subscription, they will be able to view and print files, but not create or edit files. If you have Microsoft 365 Family, you can share your subscription with five additional people. Each person can sign in to Office using their own Microsoft account on your device to create and edit their own files. You can view and print files, but not create or edit files, until you sign back in. To learn more, see What happens when you sign out of Offic

21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.


A Microsoft account gives you access to all of your Microsoft products and services with just one login. If you can't sign in to your Microsoft account, use our sign-in helper tool below to guide you to the correct solution. Meet the Microsoft 365 Copilot app—your new home for Word, Excel, PowerPoint, Outlook, and more. Your favorite productivity apps, now with the power of AI for home, work, and school. If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. See the table below for the type of support you can get depending on your produc


File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss. The good news is that the majority of problems can easily be solved on the client’s sid


See Sign in to Office or I forgot the username or password for the account I use with Office. We recommend staying signed in to Microsoft 365 or Office so that your apps remain activated. We recommend staying signed in to Office so that your apps remain activated. With Microsoft 365, you can install and sign into Microsoft 365 or Office on 5 PCs or Macs, 5 tablets, and 5 Outlook Fix Services help phone


Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool. You can only do this if your admin has given you permission to update Outlook Fix Services help your password in Microsoft 365. If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to tr