From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. As technical support experts for 25+ years, our team has answered every support ticket imaginable from every skill level. So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them.
Office 365 issues: 1 – Login issues
Microsoft 365 provides online services and server products for your business with solutions for small to enterprise scale. This page provides guidance for troubleshooting issues with these products and services. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.
Install the 64-bit version of Office instead of the 32-bit version
The good news is that the majority of problems can easily be solved on the client’s side. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. Make sure that network access to the Microsoft servers is not blocked. Check the firewall on your computer, the router, and DNS configuration. Check to see if multiple copies of Office are installed on your system.
If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. Find help, training, and technical support for users of Office products on support.office.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves.
Install Office apps and set up email on a mobile device (iOS, Android, or Windows phone or tablet)
See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. You can also temporarily turn off your firewall settings or antivirus software. If it looks like the program has been installed but you can’t open it, go to Programs and Features in the control panel.
Install Office through Microsoft HUP
- An internet connection is not available or a firewall is blocking network connections.
- In this case, consider using safe mode, which is useful for Office 365 troubleshooting.
- Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues.
- Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage.
- There you can see possible Office 365 issues, and advice on how you can resolve them.
- To check what the latest update is, see Update history for Office for Mac.
If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services.
This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find Microsoft 365 login troubleshooting the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date.
Domain Verification Issues
You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications.
