Microsoft Premier Support offers proactive, reactive, and mission-critical support for developers, cloud, and on-premise Microsoft Customers through the Microsoft Partner Network. But it’s typically out of budget for small and rural communities. When something breaks, these jurisdictions may find themselves waiting on hold to get support, and when they finally do get it, it won’t be at the personalized level they require.

Is it risky to switch away from Microsoft Unified Support?

Our support services' IT-focused approach helps you identify and address potential issues and risks up-front to ensure that your IT systems are healthy and stay that way with Proactive Services. Microsoft Services Premier Support options are available for our enterprise customers and partners. Many of our enterprise IT customer and partner's environment is dependent on applications and developers who innovate on the Microsoft platform. You can connect with Fix Microsoft Outlook crashing issues deep expertise with Microsoft development technologies, Microsoft Premier Support is available for our on-premise, in the cloud or hybrid solutions customers.

A Free, Comprehensive Cloud Dashboard To Help Manage Costs

Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues. This rapid response speeds your resolution and helps you keep your mission-critical systems up and running all while saving you money. First and foremost our goal is to provide proactive services to your support team. We offer a complete Microsoft Premier Support package for your company. With offices based in the United States, Europe and Asia we are always available to provide 24/7 support. Cut your support costs in half, while getting 10X faster response times vs Microsoft.

Slash High Risks and Prices: Microsoft On-Demand Assessments without Unified Lock-In

For example, US Cloud is laser-focused on the entire Microsoft stack, delivering enterprise-grade support across Azure, M365, and Dynamics. Our financially backed SLAs rival Microsoft’s, and our fixed-fee model offers the transparency and reliability that Unified Support lacks. Our Premier Support includes service delivery from a Designated Support Engineers (DSE) and Technical Account Managers (TAM).

Mistake #2: Overlooking Hidden Costs

• If you can’t afford Microsoft Unified support, there are alternatives out there that can still provide everything you need.
• Providers should be aligned with your communication style, escalation urgency, and internal workflows.
• Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by.
• Microsoft Premier Support offers proactive, reactive, and mission-critical support for developers, cloud, and on-premise Microsoft Customers through the Microsoft Partner Network.
• Any suggestions for rooting out this invisible Office presence?
• This is helpful for agencies that don’t require a deployment partner but have questions that can be resolved via a phone call with a Microsoft-certified engineer.

We have scoped contracts and flexible annual support at the level and price you need. US Cloud and other top providers offer pilot programs or short-term contracts so you can validate performance without a long-term lock-in. Each has a place, but for many enterprise IT teams, US Cloud provides the right mix of specialization, responsiveness, and pricing. Book a call today to start evaluating US Cloud as the right-fit Microsoft Unified Support competitor for your team.